Support
Mon–Fri · 9am–6pm ET
Reach a person
Every message goes to the team that builds the product. We answer email within one business day and usually a great deal faster.
Email support
Send us a message and a person answers within 24 hours — there is no chatbot on the other end.
support@olinkgo.usOperator dashboard
Sign in to manage drivers, loads, approvals and settlements, or start your fourteen-day trial.
Open dashboardFrequently asked
How do I add drivers to my fleet?
Open the Drivers page in your dashboard and click Invite Driver. Enter the driver’s name and phone number — they receive an SMS invite with a link to the Olink Driver app.
How does the AI email processing work?
Connect your dispatch Gmail inbox in Settings. Olink reads incoming broker email, extracts the load details — origin, destination, rate, dates — drafts a professional reply, and queues it. Info requests, check calls and document requests send on their own; load offers and rate confirmations always wait for your approval.
Will Olink ever accept a load or commit to a rate?
Never. It is a hard rule in the system, not a setting. Olink will not accept a rate, commit to a pickup date, or sign a document without your explicit approval.
Is my data secure?
Yes. All data is encrypted in transit over TLS and at rest. Passwords are hashed with bcrypt and authentication tokens are stored in your device’s secure keychain. We never sell your data. Read the full Privacy Policy.
How does GPS tracking work?
Drivers share their location through the Olink Driver app. GPS updates are sent every 60 seconds while the app is active. Location data is visible only to your carrier account — no one else can see your fleet.
Can I cancel my subscription?
Yes. Open Settings in your dashboard, go to the Billing tab, and manage the subscription through Stripe. You can cancel any time and your access continues to the end of the billing period.
What languages are supported?
The operator dashboard and the driver app both support English and Spanish. Broker email is processed and replied to in English, because that is what brokers expect.
Still stuck?
Write to us with the carrier name on the account and what you were trying to do: